The Grade MasterAccount deletion
Delete your account

You can ask us to delete a The Grade Master account and its data at any time. This covers the website and the Android and iOS apps; it is the same account.

In the app

  1. Pupil: open Settings, tap Delete my account, and type your password to confirm.
  2. Parent: on the parent home screen, tap Delete my account, and type your email address to confirm.

The account is deleted straight away. This can’t be undone.

Without the app

  1. Email tsworks84@gmail.com from the parent’s email address on the account.
  2. Include the pupil’s full name, login ID if you know it, and their grade and school.
  3. We check the request comes from the parent or guardian, then delete the account within 30 days and email you when it is done.

Email a deletion request

Only want to stop for now? A parent can pause the account from the parent dashboard by withdrawing consent, and turn it back on later.

What we delete

ProfileName, grade, school, date of birth, avatar, password and PIN
LearningQuiz answers, progress, points, badges, mistakes, Challenge results
RecordsConsent records, sign-in sessions and linked devices

What we keep

Email logEmails already sent to the parent, with the link to the child removed
Parent contactName, email and mobile, unless you ask us to delete them too

Read the full privacy policy or raise a grievance.